Where do you ship to?
We ship domestically and international! Depending on your order, we typically ship using USPS First Class, Priority, or Express. If you don't see a shipping option right for you, just give us a heads up at https://bellzi.com/contact-us/ so we can help!
When will I receive my order?
You'll always receive a tracking number with your order! Shipping speed varies depending on the shipping method you select at checkout, and on your location.
We typically ship orders the same day or next business day after you place your order, but please allow 2-3 business days for us to process your order. If we anticipate a longer lead time, we'll note the lead time in the item description. If you have any questions about a specific item, please reach us at https://bellzi.com/contact-us/.
How do I track my order?
When we ship your order, you'll automatically receive a notification email with your tracking number.
Please note you should receive a confirmation email shortly after placing an order with us. If you don’t receive one, please check your spam folder and mark our emails as "Not Spam" so you can receive future emails from us. This is especially important because, if you don't receive an order confirmation, you also will not receive your shipment notification and tracking information.
If you are offered insurance, but do not accept it, we cannot be held responsible for damaged, lost, or stolen packages.
What is your return policy?
We accept Returns or Exchanges for all our items within 30 days. The product must be in new and resellable condition.
We promise that all our Bellzi Plushies are 157% cute and are made with 100% Soft Cuddle Fabrics. We perform multiple stuffing quality checks to make sure your Bellzi Plushie always has just the right amount of stuffing for the best hugs!